Shopping Help
How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
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Help yourself.
Go to your orderCheck order status, track or change your order, return items and more.
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Delivery & Pickup
Learn moreDispatch and delivery times
Delivery costs and methods
Changes to your order
Tracking your order
Problems with your order
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Your Account & Cozy Glow ID
Learn moreWhat is an Cozy Glow ID
Benefits of an Cozy Glow ID
Modify your Cozy Glow ID Account
Reset your Cozy Glow ID Password
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Order Status
Learn moreYour order has reached Cozy Glow
The estimated delivery date
Cancel and change your order
Using Online Self Service
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Payment & VAT
Learn morePaying with cards
Cozy Glow Financial Services
Reprinting your invoice
Promotions, Rebates, and Coupons
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Returns & Refund
Learn moreHow to return an item
Returns: Step-by-Step Guide
Processing your refund
Trouble with your new Cozy Glow Product
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Manage your order
Learn moreReauthorise your card
Cancel an item from your order
Change your delivery or billing address
Change personalisation
Initiate a return
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Shopping Experience
Learn moreRatings & Reviews
Security Policy
Enabling Cookies
Saving Items & Cards
Where to buy
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Gifting
Learn moreGift Messaging & Package
Personalise your Soy Candle
Gift Cards
Send gifts throughout Europe
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We keep you informed
Learn moreOrder Acknowledgement
Order Confirmation
Shipping Notification
Proactive Notifications