Aide aux achats

Comment pouvons nous aider?

Nous souhaitons que vous viviez l’expérience d’achat la plus simple et la plus facile possible. Mais nous savons que vous pourriez avoir quelques questions. Poursuivez votre lecture pour plus de détails sur l'achat, l'expédition, la vérification de l'état de la commande, les retours et bien plus encore.

  • Help yourself.

    Check order status, track or change your order, return items and more.

    Go to your order 

  • Delivery & Pickup

    Dispatch and delivery times

    Delivery costs and methods

    Changes to your order

    Tracking your order

    Problems with your order

    Learn more 

  • Your Account & Cozy Glow ID

    What is an Cozy Glow ID

    Benefits of an Cozy Glow ID

    Modify your Cozy Glow ID Account

    Reset your Cozy Glow ID Password

    Learn more 

  • Order Status

    Your order has reached Cozy Glow

    The estimated delivery date

    Cancel and change your order

    Using Online Self Service

    Learn more 

  • Payment & VAT

    Paying with cards

    Cozy Glow Financial Services

    Reprinting your invoice

    Promotions, Rebates, and Coupons

    Learn more 

  • Returns & Refund

    How to return an item

    Returns: Step-by-Step Guide

    Processing your refund

    Trouble with your new Cozy Glow Product

    Learn more 

  • Manage your order

    Reauthorise your card

    Cancel an item from your order

    Change your delivery or billing address

    Change personalisation

    Initiate a return

    Learn more 

  • Soy Candles & Support

    Soy Candle Availability

    Soy Candle Features

    Online Support

    Learn more 

  • Shopping Experience

    Ratings & Reviews

    Security Policy

    Enabling Cookies

    Saving Items & Cards

    Where to buy

    Learn more 

  • Gifting

    Gift Messaging & Package

    Personalise your Soy Candle

    Gift Cards

    Send gifts throughout Europe

    Learn more 

  • We keep you informed

    Order Acknowledgement

    Order Confirmation

    Shipping Notification

    Proactive Notifications

    Learn more